# Refund policy

Last updated November 9, 2026

## Failed generations

Credits for videos that fail, or that you cancel before they finish, return to your balance automatically.

## Finished videos

A finished video uses its credits even if you do not like the result, because the model has already run. AI results vary; a sharper photo or a shorter prompt often helps.

## Purchases

For a duplicate charge, a billing error or a refund request on a purchase, email support@vife.ai from your account email with First Dance Video and your receipt. We review requests against the payment and credit records; if a refund is approved, the matching unused credits are removed. This policy does not limit your rights under consumer law.

## Welcome credits

Free welcome credits have no cash value and cannot be refunded or exchanged.